Last updated: July 2026
Cudlia ("we," "us," or "our") operates this website and sells products to customers in the United Arab Emirates. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our store or make a purchase.
1. Information We Collect
When you visit our store, we may collect the following types of information:
- Order information: name, billing and shipping address, phone number, email address, and payment details, collected when you place an order.
- Device information: browser type, IP address, time zone, and cookies placed on your device, collected automatically as you browse.
- Communications: any information you provide when you contact us for support.
2. How We Use Your Information
We use the information we collect to:
- Fulfill and deliver your orders, including communicating with you about shipping and delivery
- Process payments and prevent fraudulent transactions
- Respond to customer service requests
- Improve and optimize our store, products, and customer experience
- Send you marketing communications, where you have opted in, which you may unsubscribe from at any time
3. Cookies and Tracking
Like most online stores, we may use cookies and similar tracking technologies to operate our site and, where applicable, to understand how visitors interact with our store or to support marketing efforts such as analytics and advertising tools. We do not currently run third-party advertising or analytics tracking, but this Policy may be updated if that changes, and you can control cookie preferences through your browser settings.
4. Sharing Your Information
We share your personal information with third parties only as needed to provide our services, such as:
- Our e-commerce platform provider (Shopify), which processes and stores order data on our behalf
- Payment processors, to securely process your payment
- Shipping and delivery partners, to fulfill and deliver your order
We do not sell your personal information to third parties.
5. Data Retention
We retain your order information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required by law, for example for tax or accounting purposes.
6. Your Rights
Depending on applicable law in the UAE, you may have the right to access, correct, or request deletion of your personal information. To exercise these rights, please contact us using the details below.
7. Data Security
We take reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page with an updated revision date.
9. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us at:
Cudlia
United Arab Emirates
Email: info.cudlia@gmail.com