Last updated: July 2026
We want you to be happy with your Cudlia purchase. If you're not fully satisfied, we accept returns within 14 days of delivery, subject to the conditions below.
Return Conditions
- The item must be unused, unwashed, and in its original packaging.
- Proof of purchase (order number or receipt) is required.
- Returns must be requested within 14 days of the delivery date.
Who Pays Return Shipping
- If the item arrived defective, damaged, or incorrect: we cover the cost of return shipping, and you'll receive a full refund or replacement.
- If you've simply changed your mind: return shipping is the customer's responsibility.
How to Start a Return
To request a return, email us at info.cudlia@gmail.com with your order number and the reason for your return. We'll confirm your return and provide instructions on how to send the item back to us.
Refunds
Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund. Approved refunds are processed back to your original payment method within a reasonable timeframe following inspection. Please note that your bank or payment provider may take additional time to reflect the refund.
Non-Returnable Items
Items that have been used, washed, or are not in their original condition and packaging cannot be accepted for return, except where the item was defective or incorrect on arrival.
Questions?
If you have any questions about returns, reach out to us at info.cudlia@gmail.com and we'll be happy to help.